Privacy Policy

ALLUXI S.A DE C.V. (hereinafter "ALLUXI") is a company incorporated under the Laws of the United Mexican States. Our registered office is at América 327, Colonia Centro, C.P. 64000, Monterrey, Nuevo León. As a visitor to our offices or website, or as a current or potential customer, you have the right to know what information we collect from you and how we handle it.

These terms apply to information collected by ALLUXI or on its behalf, including by its affiliates and subsidiaries. They cover collection by any means, including the ALLUXI website and any other site we operate.

Personal data we collect

ALLUXI may collect the following personal data, directly or indirectly: your full name, address, home, work, and mobile phone numbers, email address, occupation, and financial or property data. We treat all of this data under strict security measures to keep it confidential.

Some third parties process your personal information on ALLUXI's behalf. Every service contract with them includes a clause requiring the same level of personal data protection. In all cases, personal data is handled in compliance with the Federal Law for the Protection of Personal Data in Possession of Private Parties (the "Law") and its Regulations.

How we use your data

We collect your data to provide the services and products you request. We also use it to tell you about new products, services, or changes to them, to send promotional messages, and to evaluate the quality of our service.

The information you provide must be truthful and complete. You are responsible for the accuracy of the data you give us. ALLUXI is not liable for inaccurate data under any circumstances.

We also use your personal information for secondary purposes that help us serve you better. We may notify you of promotions, offers, and services by email. These messages go only to you and to contacts registered for this purpose, and you can change this preference at any time. Our emails may occasionally include offers from third-party business partners.

Your ARCO rights

You may exercise your ARCO rights (access, rectification, cancellation, and opposition) over your personal data. You may also revoke the consent granted in this document. To do either, email us at hola@alluxi.com. Under the Law and its Regulations, your request must include the following:

(1) Name and address; if the address is not included, the application will not be considered to have been received. (2) The document that accredits your identity or the personality of your representative (copy of valid official identification). The representative must accredit the identity of the owner, the identity of the representative, and his/her powers of representation by means of a public instrument or power of attorney signed before two witnesses, or a declaration in personal appearance of the owner; (3) A clear and precise description of the personal data to which he/she wishes to access, rectify, cancel or oppose. (4) Description of other elements that facilitate the location of your personal data (website, branch office, etc.).

The documents must be scanned and attached to the email to verify the veracity of the documents.

To find out about the procedure, requirements and deadlines for exercising your rights, please contact us at hola@alluxi.com.

Cookies and tracking technologies

Our web pages use cookies, web beacons, and similar technologies. They let us monitor your behavior as an internet user, give you a better browsing experience, and offer you products and services based on your preferences. Through these technologies we collect: browsing hours, time spent on our website, sections viewed, and the websites you visited before ours.

You can manage cookies from your browser. The "help" menu in most browsers explains how to reject new cookies, get notified when you receive one, or disable them entirely.

Data security

ALLUXI meets the data protection security levels required by the Law and its Regulations. We follow the principles of legality, quality, consent, information, purpose, loyalty, proportionality, and responsibility. All of this happens under strict rules of security, confidentiality, and consistency of information.

Your personal data is safeguarded under strict administrative, technical, and physical security measures. These protect it against damage, loss, alteration, destruction, and unauthorized use, access, or processing.

Third-party links

The ALLUXI website links to third-party websites that ALLUXI does not control. ALLUXI is not responsible for the privacy policies or the information on those sites.

Changes to this notice

ALLUXI may change or update this privacy notice at any time. Reasons include new legislation or case law, internal policies, new requirements for our services, and market practices. Any changes will be published on our website in the "privacy notice" section.

By browsing any of ALLUXI's websites, you confirm that you have read, understood, and agreed to these terms.

This Privacy Notice was amended on 20 October 2020.